1. Remove a Facebook or Instagram account
In Mine Homes Socials: open Accounts, choose the account, then Disconnect. We delete its access token straight away and cancel its scheduled posts.
Or from Facebook: Settings & privacy › Settings › Business integrations (or Apps and websites), select Mine Homes Socials and remove it. Facebook tells us automatically and we delete the tokens for the accounts you connected.
2. Delete everything we hold from Facebook
When you remove the app in Facebook you can also ask it to send a data deletion request. We then delete the tokens and all stored insights for the accounts you connected, and give you a confirmation code. You can check its status at the link Facebook shows you.
3. Delete your Mine Homes Socials account
Email privacy@mine-homes.com from your account's email address and ask us to delete your account. If you own a workspace, tell us whether to delete the whole workspace (posts, media, connected accounts and analytics) or hand it to another member. We confirm within 30 days.
4. What we keep
Billing records we must keep by law (usually 6 years). Encrypted database backups are kept for a limited period for disaster recovery, then deleted.